Newest KB Articles in Connection

Interactive Guide to Troubleshooting Slow Internet Speeds

Tue, 15 Aug 2023 14:51:50 GMT

Step 1: Preliminary Checks ⚠

Before diving into specific issues, let's make sure the basics are covered:

✔ Check all cables connected to your modem, router, and other devices are securely attached.
🔄 Restart your modem and/or router if it hasn't been restarted in over 30 days.
✔ Check if other devices on the same network are experiencing the same issue.
📶Make sure your device's Wi-Fi or Ethernet is properly configured and connected.
✔ Place your modem in an open location, away from walls or obstructions. It should be up high on a table or shelf, and not on the floor. This helps ensure a clearer signal without interference. Avoid tucking it away or placing it near devices that can cause interference.

How to Use This Guide: ❓

This guide is designed to help you identify and troubleshoot common internet issues. Here's how you can navigate through:

➔ Move on to Step 2: Issue Identification where you can click on the specific issue you're experiencing.
✔ Each issue will present you with a set of potential solutions.
❗ If one solution doesn't work, try the next one on the list.
✔ If you've resolved your issue, great! If not, you can always navigate back to the list of issues and try another.

Proceed to Issue Identification

Step 2: Issue Identification 🕵️

Click on the issue you're facing to see suggested solutions:

📉 Slow speed test results
📶 Slow browsing
🎬 Buffering during video streaming
🎮 Lagging during online gaming

Addressing Low-Speed Test Results 🐌➡️🚀

Discovering that you're not achieving the expected speeds can be frustrating. Let's work step-by-step to understand and potentially improve your speed test results.

Understand Your Initial Speed Test:

Speed tests provide a snapshot of your current speed, influenced by various factors. Record your initial speed test result for comparison later.

Speed Test Result Categories:

Great: 70% or higher of provisioned speeds.
Fair: Between 40-70% of provisioned speeds.
Less Than Ideal: Below 40% of provisioned speeds.

Before you Begin:

Test on a wired Ethernet connection if possible.
Ensure no other devices are heavily using the network, such as downloading large files or streaming in ultra-high definition (4K).
Test on a modern device that supports high speeds.

Device-Specific Check:

Test on another device. If the second device has a Great result, but the original device doesn't:

Clear browser or app cache on the affected device.
Ensure the device's software is updated.
Restart the device.
Refer to the Slow Browsing section for more device-specific issues.

Improve and Test Again:

If your speed test result is Fair or Less Than Ideal:

Wi-Fi Adjustments: If on Wi-Fi:
- Connect to the 5GHz network.
- Adjust modem/router placement for a clear signal.
Server Choice: Choose a closer server on the speed test platform and test again.
Reboot: Restart your modem/router and test again.
Disconnect Specific Devices: Start by disconnecting streaming devices, gaming systems, and computers. If the speed doesn't improve, then disconnect TVs, smart devices, and phones. Test again after each.

Evaluate Your New Result:

Great Result: You're done! Your troubleshooting efforts have paid off.
Fair or Less Than Ideal: If you've gone through all the steps and are still not satisfied with your speed:
- Consider potential external factors like service infrastructure issues, external network factors, or hardware limitations.
- Reach out to TOAST.net for further assistance.

➔ Back to Issues

Slow Browsing 🐢

Speed Test:

Before diving deeper into troubleshooting, let's get an idea of your current internet speed. Conduct a speed test using platforms such as speedtest.net or fast.com. This initial snapshot of your speed can be useful for comparison after you've performed troubleshooting steps. If you're unfamiliar with this process, follow our guide on running a speed test.

Remember, the results provide a snapshot of your current speed. If they're lower than expected, it's just one piece of the puzzle. Let's continue troubleshooting to determine the root cause.

Decision Point:

Now, is the slow browsing consistent across multiple websites or specific to just one?

Specific to One Website
Across Multiple Websites

Specific to One Website:

The issue might be with that website. Check downdetector.com to see if the site is down or experiencing issues.
Try accessing the site from a different device or network to confirm if the issue is site-specific.

Across Multiple Websites:

Which device are you using?

Desktop/PC
Mobile/Tablet

Desktop/PC:

Clear browser cache. This helps remove old data that might be slowing down your browser.
Test with a different browser. Some browsers might perform better than others.
Close unnecessary programs or applications. Programs running in the background, especially those using the internet, can slow down your browsing.
If you haven't restarted your computer in a while, consider doing so. A fresh start often resolves many issues.
Connection Type:
- Wi-Fi:
  - Move closer to the router for a stronger connection.
  - If your modem supports both 2.4GHz and 5GHz networks, and your device is compatible, consider connecting to the 5GHz network for a faster and less congested experience.
  - Check if other devices on the same Wi-Fi have similar issues. If they do, the issue might be with the network itself.
- Ethernet:
  - Verify you're using a CAT 5e cable or better for optimal speed.
  - Check the cable for any visible damages or kinks.
  - Try a different port on the router if possible.

Mobile/Tablet:

If you have the option to connect to a 5Ghz network on your device, consider doing so for a faster and less congested experience.
Check that you're in an area with a strong Wi-Fi signal. Moving closer to the modem/router can often help.
Clear browser or app cache. This helps remove old data that might be slowing down your browsing.
Update the browser or app, if an update is available. Updated versions often contain fixes for known issues.
Restart your mobile device, especially if it hasn't been restarted in a while.
Check if other devices on the same Wi-Fi have similar issues. If they do, the issue might be with the network itself.

➔ Back to Issues

Buffering During Video Streaming 🎬

Buffering can be frustrating, especially during a crucial scene in your favorite show. Let's walk through the steps to resolve it.

Before You Begin:

If you're watching on a mobile device, ensure you're in an area with a strong Wi-Fi signal.
Consider using a wired connection if your streaming device has an Ethernet port. This often provides a more stable connection than Wi-Fi.
Ensure no other devices are heavily using the network, such as downloading large files or streaming in ultra-high definition (4K).
Conduct a speed test. If your streaming device has the option, run the test there. Otherwise, run a speed test on another device in the same room to get an idea of the speed available in that location. This gives you a baseline to compare against after troubleshooting.

Decision Point:

Is the buffering issue occurring on all streaming platforms or just one specific platform (e.g., Netflix, Hulu)?

Specific Platform ➔ Proceed to Specific Platform Solutions.
All Platforms ➔ Proceed to General Streaming Solutions.

Specific Platform Solutions:

Check downdetector.com to see if the specific platform is experiencing widespread issues.
Try streaming the content at a different time. High demand can sometimes cause buffering issues on certain platforms.
Clear any app or browser cache related to the streaming service. Cached data can become outdated or corrupted, causing playback issues. Clearing it allows the app to fetch fresh data. If you're unsure about how to clear the cache on your device, simply close and reopen the streaming app.

General Streaming Solutions:

Lower the video quality setting. Streaming in a lower quality can reduce buffering.
Restart your streaming device. Sometimes, simply restarting can help. Streaming sticks and other streaming devices can simply be unplugged for a brief period of time.
If you're using Wi-Fi and have the option to connect to the 5Ghz network, consider doing so for a faster and improved streaming experience.

Note: If a device in your home struggles with speed (and is particularly farther away from the modem/router) and can't be moved closer to the modem, the issue may be range-related. To enhance your home's Wi-Fi range and performance, consider contacting TOAST.net for solutions. Alternatively, explore our guide on Wi-Fi Mesh Systems to learn about products that can help extend and strengthen your Wi-Fi coverage.

➔ Back to Issues

Lagging during Online Gaming 🎮

Before You Begin:

Ensure you're connected securely, whether via an Ethernet cable (preferably CAT5e or better) or Wi-Fi. If you're on Wi-Fi, aim to connect to the 5GHz network if your device supports it and is within range.
Conduct a speed test. If possible, run it on your gaming device. If not, use another device in the same room. This will provide a baseline for your connection performance.

Decision Point:

Is the lag exclusive to one game or app?

Yes ➔ Likely game or app specific. Proceed to Game or App Specific Solutions.
No ➔ Proceed to Common Solutions for All Devices.

Game or App-Specific Solutions:

Check downdetector.com to see if the game's servers are having issues.
Ensure the game software is updated.
Adjust in-game settings to lower quality for better performance.

Common Solutions for All Devices:

Restart your gaming device.
Ensure no other devices are performing tasks that use a lot of internet bandwidth, such as downloading large files (gaming or otherwise) or streaming in ultra-high definition (4K).
Confirm that your online gaming subscription (like Xbox Live Gold or PlayStation Plus) is active.
Be aware of NAT types. A restricted NAT can hinder your online gaming experience. Consider checking your router settings or referring to your game console's guidance on NAT types.
Limit potential external interference. Keep other electronic devices away from your gaming console, especially if connected via Wi-Fi.
Select your gaming device for detailed steps:

PC Gaming:

Ensure Hardware Compatibility: Make sure your PC's hardware (CPU, GPU, RAM) meets or exceeds the game's requirements.
Game Settings: Adjust in-game settings; consider lowering the graphics settings or resolution for smoother gameplay.
Update Graphics Drivers: Ensure your graphics card drivers are up-to-date. Manufacturers like NVIDIA and AMD frequently release updates that can improve game performance.
Background Applications: Close unnecessary applications running in the background, especially those that might be using the internet, such as cloud syncing apps or updates.

Xbox Gaming:

Internet Speed Test: To check your connection speed on Xbox: Go to Settings > Network > Network Settings > Test network speed and statistics. Compare the results with your game's recommended internet speeds.
Firmware Update: Regularly check for system updates to ensure optimal performance.
Wi-Fi Strength: Check the that signal strength is strong in Settings > Network.
Open NAT: Make sure you have an Open NAT for the best multiplayer experience.
Pause Updates & Downloads: Navigate to the 'My games & apps' section and ensure any game updates or downloads are paused. Background updates can hinder game performance and online stability.

Nintendo Switch Gaming:

Internet Speed Test: To check your internet speed on the Switch, go to System Settings > Internet > Test Connection. Note the download and upload speeds, and compare them to your game's requirements.
Firmware: Regularly check for system updates.
Handheld Mode (undocked): Move closer to the modem/router for a strong Wi-Fi signal.
Docked Mode: Consider using a wired Ethernet connection for best performance.

PlayStation Gaming:

Internet Speed Test: To check your connection speed on PlayStation: Go to Settings > Network > Test Network Connection. Verify that the speeds match or exceed the game's requirements.
Wi-Fi Strength: Check that the signal strength is strong in Settings > Network
Firmware: Regularly check for system updates.
Manage Downloads & Updates: From the main dashboard, navigate to the Notifications > Downloads. If there are ongoing game downloads or updates, pause them to ensure smoother gameplay.

➔ Back to Issues

Diagnosing Internet vs. Online Service Issues with DownDetector

Thu, 20 Jul 2023 16:07:02 GMT

We understand that intermittent internet connections or complete outages can be frustrating. At times, the issue may not always stem from your internet service, but rather a specific online service might be experiencing an outage. We have included DownDetector as a resource on our support page to assist you in identifying if the issue originates from your internet service or an external online service. This article will guide you through the process of using DownDetector.

What is DownDetector?

DownDetector is a real-time outage detection website that helps identify when online services are experiencing problems. It provides up-to-the-minute updates on a broad array of services including social media platforms, banks, online retailers, gaming networks, and even ISPs like ourselves.

Why Use DownDetector?

DownDetector can help you verify whether the issue you're facing is specific to your connection or part of a broader outage affecting a particular online service. This tool can prevent you from troubleshooting your internet connection unnecessarily when the problem is external to your network.

When Should You Use DownDetector?

There are common situations where using DownDetector might come in handy:

Inconsistent Access to Specific Websites or Services: If you can access some websites or services normally, but consistently face issues with a particular one, it might indicate a problem with that specific service rather than your internet connection.
Widespread Complaints on Social Media: Sometimes, issues with online services become trending topics on social media platforms. If you notice multiple people complaining about the same service, it's a good time to check DownDetector.
Streaming Service Interruptions: If you are experiencing interruptions, lag, or a complete loss of service while using a streaming platform such as Netflix, Hulu, or Amazon Prime Video, despite other internet functions working normally, DownDetector can help determine if it's a service-wide issue.

How to Use DownDetector?

Step 1: Visit DownDetector's website by clicking on the link provided on our support page or typing "www.downdetector.com" into your web browser.

Step 2: Use the "Search" bar at the top of the page to find the service you're having trouble with. For instance, if you're unable to load Facebook, type "Facebook" into the search bar.

Step 3: Review the DownDetector page for the service you searched for. You will see a live outage map, a graph showing recent outage reports, and a comment section where users share specific issues.

Interpreting DownDetector's Information

When interpreting DownDetector's information, here is the priority order you should follow:

Report Graph: The most reliable source of information on DownDetector is the report graph. This graph displays the number of outage reports over time. A sudden spike could indicate that the service is currently experiencing issues.
Live Outage Map: Following the report graph, the live outage map shows the geographical areas where users have reported the highest number of issues. If you see a dense concentration of outage reports in your area, it is likely that the problem is with the service itself rather than your connection.
Comments: Finally, the comments section provides real-time updates from users. However, this information should be used sparingly, as it may include outdated reports or comments from users who have previously experienced issues.

Conclusion

DownDetector can be a valuable tool for diagnosing whether an issue lies with your internet service or a specific online service. By preventing unnecessary troubleshooting of your internet connection when the problem is with an external service, you can save both time and energy. If your issue is with your internet service, our dedicated support team is ready to assist you. Please visit our support page at TOAST.net/support for further assistance and resources.

Note: DownDetector is a third-party tool, and we are not responsible for any discrepancies in its data. Always cross-check the information and consult our customer service team when in doubt.

Gaining Internet Insight: Cable, DSL, Fiber, and Wireless Connectivity with TOAST.net

Mon, 27 Mar 2023 15:26:38 GMT

In today's digital age, internet access has become a necessity for most people, and choosing the right internet service provider (ISP) is crucial. TOAST.net, a leading ISP, offers cable, DSL-2, Wireless, and fiber internet options, each with its own set of pros and cons. In this article, we'll explore the differences between these connection types and help you make an informed decision.

Why Cable Internet?

Cable Internet is known for its high speeds, often ranging from 100 Mbps to 1 Gbps. It is widely available in most urban and suburban areas, making it a popular choice for residential users. With existing cable infrastructure in place in many areas, it can be a convenient option for many.

Pros:

High speeds are available in most areas (Note: TOAST.net cable internet is only available in Northwest Ohio & Southeast Michigan)
Cable infrastructure is already in place in many areas

Cons:

Speeds can be impacted by the number of users in your area
Limited availability in rural areas
Prices can be higher than DSL or fiber internet

Why DSL Internet?

DSL (Digital Subscriber Line) internet is delivered over existing telephone lines and is widely available in most areas. It can be a more affordable option compared to cable or fiber internet, making it suitable for those who don't require the fastest speeds or live in rural areas.

Pros:

Widely available in most areas
Often less expensive than cable or fiber internet
Suitable for those who don't need the fastest speeds

Cons:

Speeds can be impacted by distance from the ISP's central office
Limited availability in very rural areas
Speeds may not be as fast as cable or fiber internet

Why Fiber Internet?

Fiber Internet is known for its blazing-fast speeds, with available speeds ranging from 100 Mbps to 2 Gbps or higher. It is the most reliable option and is less likely to be impacted by the number of users in your area. However, it may not be available in some areas due to the limited but rapidly expanding infrastructure.

Pros:

Fastest speeds available
Incredibly low latency for activities such as online gaming and video conferencing
Less likely to be impacted by the number of users in your area
More reliable than cable or DSL internet

Cons:

Limited availability in many areas (Note: Availability of fiber internet is rapidly increasing as infrastructure expands)
Specific equipment requirements, such as a fiber modem and router, may be needed, potentially resulting in additional setup and costs.

Why Wireless Hotspot Internet?

TOAST.net also offers wireless internet, a flexible option for users who may not have access to cable, DSL, or fiber internet, or who value a portable internet connection. Hotspots use cellular data networks to provide internet access, allowing you to connect to the internet on the go or in areas without traditional internet infrastructure. Pros:

Portability and flexibility to use the internet on the go
No need for cable or DSL lines
Can be a good option for remote areas or temporary internet needs

Cons:

Speeds may be lower compared to cable, DSL, or fiber internet
Data usage may be limited depending on the plan

Take the Next Step to Fast Internet with TOAST.net

Choosing the right internet service provider requires careful consideration of the pros and cons of cable, DSL, fiber, and wireless internet. At TOAST.net, we offer all four types of high-speed internet connections. To find out which options you qualify for in your area, visit our website at https://www.toast.net/internet/qualify-high-speed. We understand that different locations may have different availability, and our flexible offerings ensure that you can get the best internet connection that meets your needs. Don't compromise on your internet experience, check out our website today and see what options are available to you!

Improving Your Wi-Fi Speed and Range

Tue, 16 May 2017 16:17:59 GMT

Often the Internet link to your home/office is working fine, but you experience slow performance due to the Wi-Fi that distributes the Internet.

This video provides tips to improve the Wi-Fi in your home or office. The tips are easy to do and don't require any additional equipment.

Summary

Elevate your Modem/Router – Get your modem/router off the floor or out from under the table.
Avoid Obstructions – Imagine the Wi-Fi signal taking a straight line from the modem to your TV or other device. Does it go through a kitchen appliance, metal pipes, or other obstruction? If so, try to move either the modem or device for the shortest, most direct path, that avoids these objects.
Rotate and Reposition – Sometimes just rotating the modem or moving it a couple feet one way or another can improve performance because it will avoid a heating duct in the wall, etc. Test various positions using your phone and Fast.com to measure speed in the room where you want to improve Wi-Fi.
Choose the right network 2.4 GHz or 5 GHz – Depending on your modem/router's capability you will have a choice in which Wi-Fi band to connect your device to. If you are in need of faster speeds, connect to the 5GHz network. If you are looking to connect from a farther range, choose the 2.4GHz network. To learn more about the pros and cons of the 2 different networks, check out our help article.

More ideas for extending Wi-Fi range:

If you have a really large home and the signal doesn't reach certain areas, then look into a range extender or wireless access point. For device recommendations, check out this NY Times Article on Wi-Fi Extenders. Be sure to put the the extender in the middle between your modem/router and the area with poor service. It will act as a repeater and boost the wireless signal to reach your desired location.

Remote Support

Wed, 02 Dec 2009 20:41:40 GMT

Requirements:

OS: Windows 7> or Mac OSX>
Browser: Chrome / Firefox / Edge

Choose the option recommended by your TOAST.net Technician: