Newest KB Articles

Auto-Clean for Deleted Items

Mon, 01 Jun 2026 16:48:58 GMT

This feature will be enabled for @toast.net mailboxes the week of June 8th, 2026.

Auto-clean is a simple and effective way to reduce the disk space used by the Junk Email and Deleted Items folders. It helps keep your mailbox from running out of space.

Deleted Items – Messages are automatically removed after 90 days.

Junk Email – Messages are automatically removed after 30 days.

If you want to keep any messages from these folders, create a new folder such as "Archive" or "Save" and move those messages to the new folder before they are removed.

Spam Management and Filtering - Google Workspace

Thu, 14 May 2026 19:19:06 GMT

Google Workspace:

Read this about why messages are marked as spam and use the links below to help fine-tune your settings:

Searching in SmarterMail

Thu, 14 May 2026 16:17:41 GMT

Depending on your needs, you can perform a quick search within a specific folder or use the Advanced Search to scan your entire mailbox.

Option 1: Folder-Specific Search

Use this method when you know which folder the email is in (e.g., Inbox or Sent Items) and want to find it quickly.

Select your folder: Navigate to the specific folder you wish to search.
Enter criteria: Click the Magnifying Glass located at the top of the message list.
Execute: On the line below, type your keywords and press Enter.
Refine results: You can use the Filter (funnel icon) or Sort options to further narrow down results by attachments, flags, or replied-to status.

Option 2: Advanced Search (Global)

Use this method if you are unsure where an email is located or if you need to apply specific criteria across your entire account.

Open Advanced Search: Click the Magnifying Glass icon in the top-right utility bar of the interface.
Define Scope: In the sidebar that appears, the search defaults to "Everywhere." You can use the dropdown to target specific areas of your account as well.
Add Details: Enter your search keyword and any other parameters prompted.
Run Search: Click the Search button at the top of the sidebar to display all matching messages from across your account.

Important Search Tips

Supported Characters: You can search using letters and numbers.
Special Characters: Please note that SmarterMail does not index special characters such as @, #, or %. Searching for these will not return specific results.

AT&T BGW-320/210 Gateway setup for Static IP’s when using a 3rd party router/firewall

Tue, 12 May 2026 20:12:44 GMT

By design AT&T gateways do not have a ‘bridged mode’, AT&T REQUIRES the RG (remote gateway/modem) for example: BGW-320. This “guide” was created by IT people to get the BGW-series to behave as if they are in a ‘bridged mode’. BGW-210 / BGW-320 (example below shows BGW-320 using a Sonic Firewall)

If the goal is to get a Static IP to a 3rd party router/firewall [abbreviated ‘3PR/F’] -- the easiest way to use your static IP’s (/29 5 IP range) behind the BGW-320 is via "Public Subnet".
No need to go through "cascaded router" or "IP Passthrough", leave these “OFF”.

In this example, you were provided with the following static IP info from AT&T:
Gateway: 99.44.42.158
Starting/Ending IP range: 99.44.42.153 – 157
Subnet: 255.255.255.248

Setting up the “Public Subnet” -- browse to the BGW-210 admin page (192.168.1.254)

STEP #1: Go to Home Network -> Subnets & DHCP. [you will be required to enter the ‘Device Access Code’ printed on the back panel of the BGW-320]

Under the section "Public Subnet", set "Public Subnet Mode" to "On", "Allow Inbound Traffic" to "On". Enter your AT&T assigned static gateway IP (99.44.42.158), subnet mask (255.255.255.248), start and end address *(99.44.42.153 / 99.44.42.157). *If your goal is simply to have the [3PR/F] with a static IP, we recommend using 99.44.42.153 for both start/end. Make sure the "Primary DHCP Pool" is set to "Public". And ”Cascaded Router Enable" should be "Off" on the same page. Click the Save Changes button.

STEP #2: Go to Firewall -> IP Passthrough and set "Allocation Mode" to “Off” (if not already).

STEP #3: Under Firewall -> Packet Filter, click the ‘Disable Packet Filters’ button, and under Firewall -> Firewall Advanced, disable some settings as you see fit. This assumes you will be using your own router/firewall, which should certainly be the case if you're using a SonicWall.

STEP #4: The BGW-320's setup is complete. Now go to your [3PR/F] WAN interface, enter your purchased static IP (1 of the 5), gateway etc.. (IP assignment Static ), as if your [3PR/F] is directly connected to a bridge mode modem. No need to do any special 1:1 NATs, just the standard outbound NAT rule that the [3PR/F] should create for you by default will work. If you have any special inbound NAT rules (port forwarding etc.), adjust them as needed.

That's it. This is basically a "pseudo bridge" mode, and the best you can do via the BGW-320. Please note that you're still effectively using double NAT; it's just that the first layer of NAT (at the BGW-320 gateway level) is pretty transparent, and all traffic should be allowed through. However, you're still subject to the gateway's 8000 NAT session limit.

Hiding Sender Icons in Your Inbox

Tue, 12 May 2026 16:16:01 GMT

Hiding Profile Images in Your Email List

By default, SmarterMail displays a small square image next to each email in your inbox and other mail folders. These images (called "email avatars" within SmarterMail) typically show a company logo, a contact’s profile picture, or a letter representing the sender’s name. They are intended to make it easier to identify who an email is from at a glance.

An example of what these images look like in your message list is shown below:

If you would prefer a cleaner look without these images, you can turn them off by following the steps below:

Click More in the top navigation bar, then select Settings from the drop-down menu
The Settings page will open to the Account tab by default. Locate the Webmail section on this page.
Within the Webmail section, find the option labeled Hide email avatars in the message list. Click the switch to toggle it on. The switch will slide to the right and turn blue, indicating the setting is enabled.
Click Save at the top of the page to apply your changes. The images will no longer appear next to your emails.

If you ever want to turn the images back on, simply return to the same setting and click the switch again to toggle it off.

Sending an Email to a Contact Category in SmarterMail

Fri, 01 May 2026 15:58:31 GMT

Once you have grouped your contacts into categories, you can quickly send an email to everyone in a category without having to type out each address individually. This article will walk you through how to do that.

If you have not yet set up your categories, please refer to Creating and Managing Contact Categories in SmarterMail first.

Please follow the steps below:

From the Email section (the page you land on after signing in), click New in the top navigation bar to begin composing a new email.
A new email composition window will open. Click directly on the word To (not the line next to it). When you hover your cursor over To, the background will turn blue to indicate it can be clicked.
A small Recipients window will pop up. Below the Recipients heading, you will see a List field set to "My Contacts" by default, with a drop-down arrow to the right.
Click anywhere on the List line (you do not need to click the arrow specifically). A drop-down will appear showing all of the categories you have created. Click the category you wish to email.
Once a category is selected, every contact in that category will be listed below it with a toggle next to each name. You can:
- Toggle on individual contacts to email only specific people in the category, or
- Click Select All at the bottom of the window to email everyone in the category.
Once you have made your selections, click OK at the bottom of the window. Click Cancel to discard your selections and close the window.
The selected contacts will populate the To line of your email. Fill out the subject line and message body as you normally would, then send your email.

Using Cc and Bcc with Categories

If you would prefer to send your email using Cc (carbon copy) or Bcc (blind carbon copy), you can do so by following these steps:

At the end of the To line in the email composition window, you will see Cc/Bcc. Just like the To button, the background will turn blue when you hover over it.
Click Cc/Bcc. Two additional lines will be added to the email window so it now displays From, To, Cc, Bcc, and Subject.
Click directly on the word Cc or Bcc to bring up the same Recipients window. Select your category and choose the contacts you wish to include, then click OK.

Set up iPhone or iPad (ActiveSync Email)

Fri, 24 Apr 2026 19:44:56 GMT

This guide will walk you through setting up your TOAST.net email on your iPhone or iPad using Microsoft Exchange (ActiveSync). This method syncs your email, calendar, and contacts.

On your device's home screen, tap the Settings button.
Scroll to the bottom of the Settings, select Apps > Mail > Mail Accounts > Add Account

Select choose from a list (It is the blue text below the email field)

Select Microsoft Exchange

Type your SmarterMail tied to Toast.net, then apply a description of choice.
Select Next. Then Configure Manually on the pop up screen.

Type your SmarterMail password, then select Next > OK > Save > Save > Save.
This will bring you back to the Mail Accounts page. Select Exchange (or whatever you put for step 5) > Account Settings
Update the page information to reflect the following:

Email: Your SmarterMail address
Server: Mail.toast.net
Domain: Optional
Username: Your SmarterMail address
Password: Your SmarterMail password (Will display as •••••••••)

Press the blue Done button on the top right.

Create a new contact in SmarterMail

Wed, 22 Apr 2026 14:39:14 GMT

If you need to add a new contact to your address book in SmarterMail, follow these steps:

Log in to your email account at toast.net/mail
Click on the drop-down arrow on the orange "New" tab
A drop-down menu will appear; select "Contact".
A contact form will appear. Enter all the details for the contact you would like, then click Save to finish creating the contact.
You should now see the contact in your address book. To view the new contact, select "Contacts" on the toolbar at the top.
Alternatively, if you have an email from someone you would like to add as a contact, click on the from address and select "Add Contact".

If you encounter any challenges or need further assistance, please visit our Support Request Form and submit a request. Our technicians will be happy to help you!

Remove Email Address from the Auto-Complete List

Tue, 21 Apr 2026 21:59:39 GMT

Managing Auto-Complete Addresses

When composing an email in TOAST.net webmail, the auto-complete feature suggests previously used email addresses. If you send an email to a new recipient, that address is automatically saved for future use.

If you have saved an incorrect email address and wish to remove it from your suggestions, follow the steps below.

This article only pertains to the TOAST.net webmail.

1) Select 'New' on the top of the page, then select 'Email'

2) Begin typing into the address bar. If an email has been sent previously, the auto-complete feature will give you suggestions as to what you might be typing.

3) To remove an email from your auto-complete, click the 'x' on the right side and that will completely remove that email from the SmaterMail auto-complete email bank.

Note: This process only removes addresses stored in your auto-complete cache. If an incorrect email address appears because it is saved in your Contacts, you cannot remove it using this method; you must instead edit or delete the entry within your Address Book.

Multi-select in SmarterMail

Fri, 17 Apr 2026 17:34:37 GMT

Email organization is one of the essential aspects of our SmarterMail services. To aid with this, the interface comes with a very handy tool called "Select Mode" to select multiple emails at a time for mass file actions.

To do this:

1. Log into SmarterMail through the Toast.net Start Page: Start.Toast.net

2. Click the 'Select' button in the top of the middle column of any folder you are in, then select "Enable Select Mode"

What this does:

This will allow you to select or de-select multiple emails at a time. To select an email, simply click it. To deselect, simply click it again. Selected emails are highlighted. With this, any actions you would normally make with a single email can be performed with the selected group.

To view the available actions, click the 3 dots icon.

Additionally, there are 2 more forms for Multi-Selecting items in your various folders:

Control (hold) + Click
- This will highlight any selected emails, and deselect any you click a second time, same as the Enable Select Mode from before.
Shift (hold) + Click
- This will highlight any emails between the first click and the second one.