Common Dial-up Connection Troubleshooting

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Dial-up Connection Troubleshooting

This article walks through troubleshooting techniques to solve many connection problems. Choose a problem below to view the fix:

Problem
I'm getting disconnected when I'm surfing the Internet or checking email.
I'm getting disconnected only when I'm checking my email in Outlook Express.
I'm connected but can't surf the Internet.
My computer says I'm connected fast but my connection is slow or stalling.
I have to dial multiple times to get online.
My connection speed is slow (28800, 26400, etc.)

 

Connection troubleshooting checklist #1

The issue you've chosen may be resolved by following the steps shown below. Choose More Info when applicable if you'd like to see more advanced information on the cause.

  1. Restart the computer. If the problem just started occurring or it has been a long while since you have last restarted your computer, do so. Many issues can be resolved by this simple step.
  2. Check your line quality. In a 56K connection, line quality is crucial. Click here for tips on correcting. | Click here for More Info.
  3. Try another line/access number. If you have a second phone line, try using that line instead. Also, try choosing another access number on our website: www.toast.net/numbers/. Be sure to choose a number that is local a call with no long distance charges by your telephone company.
  4. Use a modem string. If attempts at correcting line quality do not work, modem strings are the next best option. Click here for a modem string. | Click here for More Info.
  5. Contact TOAST.net Customer Service. Our technicians are experts at helping correct connection problems. Call us locally at (419) 292-2200 or toll free at 1-888-862-7863 for advanced assistance!


 

Connection troubleshooting checklist #2

The issue you've chosen may be resolved by following the steps shown below. Choose More Info when applicable if you'd like to see more advanced information on the cause.

  1. Restart the computer. If the problem just started occurring or it has been a long while since you have last restarted your computer, do so. Many issues can be resolved by this simple step.
  2. Check your line quality. In a 56K connection, line quality is crucial. Click here for tips on correcting. | Click here for More Info.
  3. Disable the Accelerator. Try temporarily disabling the TOAST.net Accelerator if you have it installed. Do so by right clicking on the  icon and select Exit. Rebooting the computer may also correct this.
  4. Disable Call Waiting. Call waiting can cause the problems you are experiencing. Click here to disable. If you do not have call waiting, skip this step.
  5. Try another line/access number. If you have a second phone line, try using that line instead. Also, try choosing another access number on our website: www.toast.net/numbers/. Be sure to choose a number that is local a call with no long distance charges by your telephone company.
  6. Use a modem string. If attempts at correcting line quality do not work, modem strings are the next best option. Click here for a modem string. | Click here for More Info.
  7. Contact TOAST.net Customer Service. Our technicians are experts at helping correct connection problems. Call us locally at (419) 292-2200 or toll free at 1-888-862-7863 for advanced assistance!