Set up iPhone or iPad using ActiveSync (recommended)

Applies to: Users who want to access email, contacts, and calendars from their iPhone or iPad.

NOTE: As of 11/30/19 ActiveSync will no longer be available on the following email server:  Business class customers on this server can use IMAP to get email or move your email to our preferred Business Class option, Google's G-Suite. See your account rep for migration details. 

I. Turn on ActiveSync for your mailbox.

  • If your mailbox is,,,, or
    1. Login to My Account.
    2. Select Email Accounts on the left menu.
    3. Enable ActiveSync for the desired mailbox.
  • If your mailbox is part of a web hosting plan, contact your account manager or customer service.
If you can't enable ActiveSync, you can use IMAP to get email instead.

II. Set up your iPhone/iPad

  1. On your device's home screen, tap the Settings button.
  2. Tap Passwords & Accounts then tap Add Account.
  3. In the choice of Email Providers, tap Exchange.
  4. Enter your email address, password, a description of this account (helpful if you have multiple mailboxes), and tap Next. Click Continue if you receive a Cannot Verify Server message.
  5. If it prompts you for Server/Domain/etc., enter the info below and tap Next. Otherwise, skip this step.
    • Server: enter the Server Hostname from the Email Setup Wizard.
    • Domain: leave blank
    • Username: enter your entire email address.
    • Password: enter your email password.
    • Description: same as you entered on previous screen.
  6. Verify the items you want to sync are ON (green).
  7. Click Save when complete. Give your device a few minutes to download all the data.
  8. By default, ActiveSync will download one week of email. To change this:
    • Tap Settings -> Passwords & Accounts -> and select the account
    • Select the time frame you desire. Note: a longer time period will use more data.

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