Set up iPhone or iPad using ActiveSync (recommended)

Applies to: Users who want to access email, contacts, and calendars from their iPhone or iPad.

NOTE: As of 11/30/19 ActiveSync will no longer be available on the following email server:  Business class customers on this server can use IMAP to get email or move your email to our preferred Business Class option, Google's G-Suite. See your account rep for migration details. 

I. Turn on ActiveSync for your mailbox

  1. Login to My Account.
  2. Select Email Accounts on the left menu.
  3. Enable ActiveSync for the desired mailbox.
  • If your mailbox is part of a web hosting plan, please contact your account manager or customer service.

II. Set up your iPhone/iPad

  1. On your device's home screen, tap the Settings button.
  2. Tap Passwords & Accounts then tap Add Account.
  3. In the choice of Email Providers, tap Exchange.
  4. Enter your email address, password, a description of this account (helpful if you have multiple mailboxes), and tap Next. Click Continue if you receive a Cannot Verify Server message.
  5. If it prompts you for Server/Domain/etc., enter the info below and tap Next. Otherwise, skip this step.
    • Server: enter the Server Hostname from the Email Setup Wizard.
    • Domain: leave blank
    • Username: enter your entire email address.
    • Password: enter your email password.
    • Description: same as you entered on previous screen.
  6. Verify the items you want to sync are ON (green).
  7. Click Save when complete. Give your device a few minutes to download all the data.
  8. By default, ActiveSync will download one week of email. To change this:
    • Tap Settings -> Passwords & Accounts -> and select the account
    • Select the time frame you desire. Note: a longer time period will use more data.

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