If you immediately receive an error message when trying to send mail from an email program (Outlook Express, Windows Mail, etc), reference the chart below for a solution.
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Error Message | Solution |
| The message could not be sent because the server rejected the sender's e-mail address.. ..'503 Authentication is required | SMTP authentication needs to be activated in your email program settings. Click Here to verify your settings. |
The connection to the server has failed. Account:'MyUserName',Server:'
smtp.toast.net', Protocol: SMTP, Port: "number", Secure(SSL): No, Socket Error | An incorrect outgoing mail port may be set up in your email program. Click Here to verify your email program settings. You may also have security software (i.e.- Norton, McAfee, Trend Micro) with the firewall or email scanning features that are blocking your email. Please adjust the software to allow outgoing emails. |
| "Server time out" error | This type of error can be caused by sending a large attachment that is taking too long to process (especially on a dial-up connection). Can also be caused by message corruption. Try removing any email from your outbox and resending it. If the message has an attachment, try reducing the size. |
| "My.outgoing.server" can't be found | This error indicates that your outgoing server can not be located on the Internet. Insure your connection is still active by opening a web page in a web browser (i.e.- Internet Explorer). Also, Click Here to verify you are using the correct outgoing mail |
Article ID: 120, Created: 12/2/2009 at 2:57 PM, Modified: 3/3/2023 at 11:59 AM