Getting low throughput on your computer when using a DSL connection
- Measure your throughput speed, the average rate of successful data delivery over a communication channel, by visiting the TOAST.net Speed Test at http://performance.toast.net. For "Speed Test Type" select F-16 Jets, and for "Speed Test Host" the closest server to your location.
- If the throughput speed is comparable to the DSL speed on your service plan, then the connection is receiving the full speeds, there is either an issue with your computer or the application you are using requires more speed than you have available. Call TOAST.net to inquire about faster speeds available.
Make sure that anything that uses phone service at your location has a DSL filter attached to it. This would include telephones, answering machines, fax machines, analog modems in computers, and satellite/TiVo receivers. Also, if you have an alarm system, you may need to check with your alarm company as a special DSL filter may be required. Your DSL modem SHOULD NOT be filtered.
Is anything downloading in the background? Antivirus software, Windows Updates, file/music downloads may be using up the connection. Check your System Tray near your clock and disable these items. Re-run the Performance Test. Go to the TOAST.net Software page and run through the “5 Steps for Safe Computing” checklist. Make sure that you have the latest Windows updates, run an antivirus scan, as well as an anti spyware scan.
If these suggestions do not help, contact TOAST.net Customer Service at 1-888-862-7863 for advanced troubleshooting.
Article ID: 143, Created: 12/2/2009 at 4:27 PM, Modified: 7/22/2013 at 10:54 AM