How do I cancel my account? provides a wide variety of services to our members throughout the United States and Canada, as well as free technical support capable of addressing any service issues. If you are experiencing difficulty using your service, please take advantage of our extensive online knowledge database at You may also speak with technical support by calling 1-419-292-2200.

For security reasons, cancellations are not accepted via email or online chat. Log into My Account to submit your cancellation request, or call 1-419-292-2200 during business hours. Once your cancellation is received you will be provided with a cancellation confirmation number which you should retain for your records. Your service will be active until the last day of the month.

Submitting an Online Cancellation

Log into My Account:

  • On the Home page, Select cancel next to the desired plan under Your Services.
  • Select which services you wish to cancel, then click Submit.
  • If you decide to keep some services you will be redirected to another page. Review the message from to determine if another service plan would fit your needs.
  • If you wish to continue with cancellation, please provide any feedback you feel would be useful to
  • Click Cancel My Account.
  • Make note of your cancellation confirmation number for future reference.

Please Note: Your account has not been canceled by visiting this page - you must perform all the steps above.