Android with ActiveSync

Applies to: Customers who wish to sync email, contacts, and calendars on their Android Device.

NOTE: As of 11/30/19 ActiveSync will no longer be available on the following email server:  Business class customers on this server can use IMAP to get email or move your email to our preferred Business Class option, Google's G-Suite. See your account rep for migration details.

I. Turn on ActiveSync for your mailbox

  1. Login to My Account.
  2. Select Email Accounts on the left menu.
  3. Enable ActiveSync for the desired mailbox.

II. Set up your Android Device

Note: These instructions may vary slightly due to manufacturer modifications to the device. Older devices may not work with ActiveSync because they use a non-standard app.
You will need to know your Server Hostname in order to complete the setup. If you do not know your Server Hostname you can obtain it from the Email Setup Wizard.
  1. On your Android device, touch the "Menu" button.

  2. Tap Settings.

  3. Select Add Account, Accounts or Accounts & Sync (varies depending on the device).
  4. Select Add Account.
  5. Select Corporate, Corporate Sync, or Exchange ActiveSync (varies depending on the device).

  6. Enter your e-mail address and your password. (Some phones require you to click Next after this step.)

  7. On the screen enter:

    Email Address: your email address
    Domain\Username: your email address (If the screen shows Domain leave it blank)
    Password: your email password

  8. For the Server, Mail Server, or Exchange Server, enter the Server Hostname (obtained from the Email Setup Wizard) and check Use Secure Connection (SSL).

  9. Select Next and configure your personal preferences for the frequency and amount of data to synchronize.

  10. Email setup is now complete. Depending on your device you may have more options to complete.