If your mailbox is full, follow these steps to purge deleted messages and free up space:
2. Click the “Smarter Mail” icon at the top right to access your mailbox.
3. Once you are in your Mailbox you will have 1 of 2 versions of the SmarterMail interface. If your SmarterMail looks different than the pictures below, then see the instructions for your version of SmarterMail after step 7.
4. We recommend removing the oldest messages first:
A. Click on the Deleted Items folder.
B. Click “Date” to sort messages and show the oldest messages at the top.
5. Select messages to purge (50 at a time is good). Don't select messages from the last 12 months just in case you might need them.
6. After messages are selected:
A. Click the "Delete" drop-down tab.
B. Click "Delete" to purge the selected messages.
C. Verify the number in pop-up matches the # of messages selected and click "OK" to confirm.
7. That's it! It might take SmarterMail a few minutes to update your storage space on the Logout menu.
Instructions for the other SmarterMail interface:
2. Click on the "More" tab located at the top of the screen and then click "Reports" from the drop down menu.
3. Look at the disk usage on the Overview page and decipher what folders are taking up the most space. Once you know the folders you will be deleting mail from, click the email tab located at the top.
4. Click the desired folder on the left toolbar.
5. You can arrange the emails in the folder by various criteria by selecting the "filter" or "sort" button.
6. To select the emails you would like to delete, hit the select button and then click "enable select mode" to select the one you would like to delete. Alternatively if you want to delete the whole folder you can click the select all option.
7. Once you have the messages you want to delete selected, click the 3 vertical dots next to the "sort" button and click "delete".
8. Remember to delete items out of the deleted folder once you have purged your other folders of unwanted mail. If you do not do it manually, they will automatically be deleted permanently after 90 days. **WARNING If you are deleting emails from the deleted items folder they will be gone forever**
9. Open the reports tab again from step 3 to check and see how much space was cleared. (NOTE: The browser may need to be refreshed for the reports to be updated and accurate)