Troubleshooting Fiber Internet Outage
Is Your Entire Network Down?
Before diving into troubleshooting, check if only one device is affected. If just one device isn't connecting, it's likely an issue with the device itself and not your internet service. Restart the device and try again.
If none of your devices can connect, follow these steps:
1. Check the ONT Box Lights:
Locate the Optical Network Terminal (ONT) box, a small device where the fiber optic cable enters your home. This box usually has three relevant lights: Power, Fiber, and LAN.
2. Analyze the Light Status:
Power Light:
Off: Check if your house has working power. If not, contact your electricity provider.
Off (Power at Home Working): Ensure the power cable to the ONT is plugged in securely. If so, contact
TOAST.net for assistance.
Fiber Light:
Green: Good news! The service is reaching your house.
Not Green: Try unplugging the power cable from the ONT for 15 seconds, then plug it back in. Wait 10 minutes. If the light remains off or doesn't turn solid green, contact
TOAST.net.
LAN Light:
Green: The connection is reaching your router.
Off (Fiber Light Green): Verify your router is powered on and the ethernet cable is properly connected to the router's LAN port. If the issue persists, contact
TOAST.net.
3. All Lights Green?
If all three lights on the ONT box are solid green, your internet service is functioning properly. The issue likely lies with your device itself. Try troubleshooting your device according to its manufacturer's instructions.
4. Still Need Help?
If you've gone through these steps and still can't connect, contact your internet service provider,
TOAST.net, for further assistance.