Experiencing intermittent internet connectivity can be frustrating, but often the solution can be simple and quick. Here are some straightforward troubleshooting steps you can follow to resolve intermittent connection issues on your coax cable internet provided by TOAST.net.
Step 1: Restart Your Modem
Unplug your cable modem from the power outlet.
Wait at least 30 seconds.
Plug it back in and wait 2-3 minutes for the modem to fully reconnect to the network.
Step 2: Inspect Your Connections
Ensure the coax cable is firmly connected to both the modem and wall outlet.
Check for any visible damage, kinks, or sharp bends in the cable. If the cable is damaged, it should be replaced.
Step 3: Remove Unnecessary Splitters
If you're using splitters or adapters, temporarily remove them and connect your modem directly to the main coax outlet.
Splitters can weaken the signal, causing connectivity issues.
Step 4: Verify Modem Placement
Ensure your modem is placed in a central, open location, away from other electronic devices like cordless phones, microwaves, or baby monitors that may cause interference.
Step 5: Perform a Factory Reset
Locate the reset button on your modem (usually at the back).
Press and hold the reset button using a paperclip or similar tool for 60 seconds.
Allow the modem several minutes to restart fully. Please note that a factory reset will erase any custom settings you've previously configured.
Step 6: Update Your Router's Firmware
If you're using a separate Wi-Fi router, check the manufacturer's website for available firmware updates.
Keeping firmware updated can resolve many connectivity and performance issues.
Still Having Issues?
If you've tried these steps and continue to experience intermittent connectivity, please contact our customer support team for additional assistance:
Our team will help diagnose the issue further and ensure you're back online as quickly as possible.
Article ID: 666, Created: 4/30/2025 at 4:03 PM, Modified: 5/6/2025 at 12:31 PM