Refresh Your Mail App Connection (IMAP)

Step 1: Remove the Existing Account

1. Open the Settings app on your device.

2. Scroll down and tap Apps, then tap Mail.

3. Tap Mail Accounts.

4. Select the specific email account you wish to remove.

5. Tap Delete Account (or Sign Out) at the bottom.

6. Confirm by tapping Delete from My iPhone.

Note: If using IMAP connection type this only removes the mail from your device. Your emails remain safe on the SmarterMail server and will reappear once you re-add the account.

Step 2: Re-add Your SmarterMail Account

Now that the old connection is cleared, follow these steps to set it up fresh:

1. In the same Mail Accounts menu, tap Add Account.

2. Choose Other at the bottom of the list.

3. Tap Add Mail Account and enter your Name, Full Email Address, and Password. Tap Next.

4. Ensure IMAP is selected at the top.

5. Enter the Incoming and Outgoing Server information:

   • Hostname: (If you don't know this, use the [Email Setup Wizard])

   • Username: Your full email address.

   • Password: Your email password.

6. Tap Next to verify the settings.

7. On the final screen, ensure Mail is toggled ON (green) and tap Save.