Tri-Fi - Troubleshooting - Connected/Cannot Browse

If your Tri-Fi is connected to the 3G or 4G towers but cannot browse, please continue reading the following article for instructions on resolving this issue.
 
Please check to see if you can get online after each fix, since it most likely will not take all of them to resolve the issue.
 
  1. Verify that the Tri-Fi is connected to the 3G or 4G towers. You can confirm this by verifying that the 3G or 4G is surrounded by a white outlined box, and there are 1 or more bars to the left.


     
  2. If the Tri-Fi is not connected to the towers, go to this article to switch to 3G Only and see if it will connect to the 3G towers.
     
  3. The next step is to insure that if you are using Internet Explorer it is not set to Work Offline. This can be verified by clicking File and ensuring there is no check next to Work Offline.


     
  4. The next step is to clear the cookies, cache, reset the browser and ensure that all security levels are at their default for the that you are using. Please click here to open a new window with instructions.
     
  5. Direct your browser to 192.168.0.1 to access the control panel for the Tri-Fi.
     
  6. Once at the control panel, enter 'password' without the '' into the Admin Login section in the upper left hand corner of the screen and click OK.


     
  7. Once you are in the administrator section of the Tri-Fi, click on Advanced Settings.


     
  8. Click on 'Check for updates now'.


     
  9. Verify that the device says it is connecting and then says that it is fully up to date.


     
  10. Click on WAN.


     
  11. Click on 'Update 3G PRL'.


     
  12. There will be a popup verifying that you want to update the PRL and warning you that the 3G service will be interrupted while it is updating. Also the Tri-Fi might restart.


     
  13. While it is updating there will be a button to cancel the update. Do not click this button. It may take upwards of 2-3 minutes depending on the mobile connection for the device to update.


     
  14. Click on 'Update 3G Profile'.


     
  15. There will be another popup asking to update the Tri-Fi 3G Profile, the 3G service will be interrupted during this process. Also the Tri-Fi might restart.


     
  16. While it is updating there will be a button to cancel the update. Do not click this button. It may take upwards of 2-3 minutes depending on the mobile connection for the device to update.


     
  17. Once it is completed, the popup will change to say 'Activation complete!'.


     
  18. Click on 'Router'.


     
  19. Click on 'Router Settings Reset'.


     
  20. There will be a popup asking if you are sure you want to reset the router settings. Click OK.


     
  21. The page will change to inform you that there is a System Restart in Progress. The Tri-Fi will turn itself off and on during this process. Keep in mind that if the SSID has been customized then the computer will not auto reconnect to the Tri-Fi, since the SSID will be set back to default settings.


     
  22. Once the computer is reconnected to the Tri-Fi it will ask you to review and accept the terms and conditions. Check the box and hit Save.


     
  23. At this point in time you will see a screen offering to take you to the internet, to the homepage of the Tri-Fi or to set up the Tri-Fi. You can close the browser window at this time.
     
  24. Please close the browser and restart the computer.
     
  25. If the computer still fails to browse and the Tri-Fi is connected, perform a battery pull on the device. Ensure the power is not plugged in while the battery is out of the device. Plug the battery in and see if you can now browse.
     
  26. If you still cannot browse please contact TOAST.net Tech Support at 419-292-2200 ext 5100.

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