Select your issue from the list below:
This error may occur if your TOAST.net username/password are not entered correctly. Be sure to use your full TOAST.net email address for the username. Example: batman@toast.net. This error may also occur if you have antivirus or firewall software blocking Call Alert. If you are continually prompted to enter your username/password and are sure that they are correct, please check your antivirus/firewall settings.
Your modem may not be making a V.92 connection, or call waiting may be disabled. Check the following
- Connect to the Internet then open the Call Alert icon
on the system tray by your clock.
- Click the Dial-up button at the top of the window (the button looks like two computer monitors).
- Verify your modem is listed as V.92 compatible. If not follow these steps:
- Click change and select your modem from the list.
- Confirm your modem is a V.92 voice modem. Contact your computer/modem manufacturer.
- Update your modem driver. Contact your computer/modem manufacturer.
- Verify call waiting is enabled. If not follow these steps:
- Confirm call waiting is actve on the line you are using to connect. Contact your home phone company.
- Remove any call waiting cancel codes from your dialer software using this article.
- Verify your dial-up connection is V.92. If Not follow these steps:
- Confirm you are dialing a V.92 access number using this article.
- Verify V.92 is not disabled on your modem. Use this article to check for modem strings. If a modem string is listed, try changing it to +MS=V92,0,,,26400,33600 (You must
disconnect from the Internet to change modem strings). After changing the string, you must adjust the following setting in Call Alert:
- Click the Troubleshooting button on the bottom of the Call Alert screen.
- On the bottom of the screen, check "Do not send +MS=V92 command."
- Close the Troubleshooting window.
- You must disconnect and reconnect to the Internet for the above changes to take effect.
If you are unable to put your connection on hold and answer a call follow these steps:
- Open the Call Alert icon on the system tray by your clock.
- Click the Dial-up button (two computer monitors).
- Click Troubleshooting.
- Check "Use alternative modem-on-hold command."
- Close Call Alert.
- Reconnect to the Internet for the setting to take effect.
If you are unable to disconnect and answer a call follow these steps:
- Open the Call Alert icon on the system tray by your clock.
- Click the Dial-up button (two computer monitors).
- Click Troubleshooting.
- Check "Disable fast command mode."
- Close Call Alert.
- Reconnect to the Internet for the setting to take effect.
Increase the minimum ring duration. Follow these steps:
- Open the Call Alert icon on the system tray located by your clock.
- Click the Dial-up button (two computer monitors).
- Click Troubleshooting.
- Select Call Alert Driver, if not already selected (restart required).
- Change the minimum ring duration to 5 (if you continue to receive false notifications this number can be increased).
- Close the Troubleshooting Options window.
- Close the Call Alert window.
The caller ID feature requires call waiting caller ID service from your local telephone company. Contact your local telephone company to confirm this service is enabled. *NOTE: call waiting caller ID is different than caller ID and may not be included with your current plan. Also note that not all V.92 modems support caller ID.
This error may occur if your firewall or security software is blocking the TOAST.net Call Alert software. Add an exception in your firewall/security software to allow Call Alert.