Email download stops on a single message, download process will not complete

Symptoms

Email programs using POP3 configurations may experience problems downloading a message that contains a large attachment. This can result in a timeout error message, multiple copies of messages appearing in the Inbox, or the inability to download new email.

Cause

This problem often occurs with dial-up users running a POP3 email program attempting to download email with a large attachment (1MB or over). This problem can also be caused by the message being corrupt or damaged.

Solution

Log into your Email from the TOAST.net Start Page and the problematic email can be viewed and/or deleted. Also, it would be recommended setting up the email program to use IMAP rather than POP3. IMAP is better able to handle emails with large attachments.

For more information on IMAP vs. POP3 Click Here

To setup your TOAST.net account to use IMAP Click Here

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