If you are experiencing connection difficulties with an older device, try the following steps:

Make sure the cable modem is powered on.
Connect a laptop or PC to the cable modem with an Ethernet cable.
- If you have an android or apple device, follow these links and come back to this page:
  - Connect Android to Wireless Network
  - Connect iPad & iPhone to Wireless Network
Once you've connected to your modem, open a web browser and type 192.168.0.1 in the address bar and hit enter.

You should see this page after step 3.
You will be prompted for a username and password. Use the following:
username: admin
password: password
Once logged in, click the Wireless Setup tab at the top of top of the screen.
Navigate to the left of the screen and click on ADVANCED.
Uncheck the following:

BG Protection - Disabling BG Protection will improve the network's compatibility with your wireless N device.

Frame Burst - Disabling Frame Burst can reduce the amount of latency or lag if you are running a N or AC only network.

WMM Power Save mode - Disabling WMM Power Save mode can help your device connect to your network in case you are having connection issues.

Click Apply when complete.
If these suggestions do not help, please contact TOAST.net Technical Support to open a trouble ticket for your connection.

Article ID: 401, Created: September 19, 2013 at 4:14 PM, Modified: June 7 at 12:35 PM

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